General Questions

1. What types of jewelry do you offer?
We offer a wide selection of fine jewelry, including rings, necklaces, bracelets, earrings, and custom-designed pieces featuring natural, treated color, and lab-grown diamonds.

2. Are your diamonds certified?
Yes, our Center diamonds come with certification from reputable grading institutions such as GIA, IGI, and GCAL.

3. Do you offer customization or personalized jewelry?
Absolutely! We specialize in custom jewelry designs. Contact us to create a one-of-a-kind piece tailored to your style.

4. Do you have a physical store, or are you online-only?
We primarily operate online, but we also offer showroom visits by appointment.

Product & Quality

5. What’s the difference between natural, treated, and lab-grown diamonds?

• Natural diamonds are mined and formed over millions of years.
• Treated color diamonds are natural diamonds enhanced to achieve vibrant colors.
• Lab-grown diamonds have the same chemical properties as natural diamonds but are created in a lab environment.
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6. How do I know my diamond is real?
All our diamonds come with authentication and grading certificates. We also offer expert verification services.

7. What metals do you use in your jewelry?
Our jewelry is available in 14K, 18K, and 22K gold (white, yellow, and rose), platinum, and sterling silver.

8. Are your diamonds conflict-free?
Yes! We source all our diamonds ethically and follow the Kimberley Process to ensure they are conflict-free.

Ordering & Shipping

9. How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. For custom orders, contact us directly.

10. What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and bank transfers. Financing options are also available.

11. Do you offer international shipping?
Yes, we ship worldwide with secure and insured delivery services.

12. How long does shipping take?

• Standard shipping: 5-7 business days
• Expedited shipping: 2-3 business days
• Custom orders: Processing time varies (usually 2-4 weeks)
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13. Will I receive a tracking number?
Yes, once your order is shipped, we will send you a tracking number via email.

Returns & Warranty

14. What is your return policy?
We offer a 30-day return policy on most jewelry. It should be unworn, and it should have an RA number issue within 3-5 Days to receiving. Custom rings, jewelry, and engraved pieces are final sale.

15. Do you offer warranties on your jewelry?
Yes, all our jewelry comes with a lifetime craftsmanship warranty.

16. What if I order the wrong size?
We offer one free downgrade resizing within 30 days of purchase. Upgrading resizing may incur a fee.

17. Can I exchange an item?
Yes, exchanges are available within 30 days, provided the item is in its original condition. No exchanges or custom engagement rings and jewelry.

Jewelry Care & Maintenance

18. How do I take care of my jewelry?

• Store your jewelry in a dry place, away from direct sunlight.
• Avoid contact with chemicals like perfumes and cleaning agents.
• Clean regularly with a soft cloth or jewelry cleaner.
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19. Do you offer professional cleaning services?
Yes, we offer complimentary cleaning and inspection services for all our customers.

20. Can I insure my jewelry?
While we do not provide insurance directly, we recommend insuring your valuable pieces through a reputable insurance provider.

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